Nobody cares how much you know, until they know how much you care...
These words of Rosevelt endorses the essential basics of a good leader... Be Empathetic.There are many organisations or leaders in an organisation who are all focused on their profitable goals and in the journey makes the organisation a skeleton of trust , conviction and unhappy employees.
Organisations are made up of people not machines, and people have feelings. Leader have to reach out to people to understand their needs,challenges and the inner purpose that drives them, then with his/her expertise weave the link and set the right tone between people's expectations and organisation's goals.
When I was a young merchandiser, I was lucky to have been nurtured in the hands of an empathetic leader. My strengths were identified and brushed for more productivity; my areas of improvement were coached and because I was heard, I realised the importance to speak up and make a difference. Thus, early in my career, I learned the power of empathy to break down barriers and open doors.
Empathy gives you greater awareness of the needs of your employees, it facilitates you to create an envoirnment of open communication and more effective feedback, it empowers you to resolve the problems in greater interest of the organisation.
What holds back the leaders to make empathy a fixture in today's business world is still linked with the ruthless phrase "its nothing personal, its business". The excuse that most of us make for not being empathetic is obviously the reason that the expression or recoginition of any type of emotion in the workplace is still reagarded as being a form of weakness. True empathy is a combination of both emotiaonal and logical rationale that goes into every decision.
However, the clear distinction of leaders who excel in leading is the focal point where they understand and strongly believe that their leadership is not only to direct all energies towards achieveing goals but also on fulfilling the collective purpose of creating something meaningful.
Lack of empathy in leadership can lead to critical issues like poor employee morale, lack of trust in leadership and customer retention in an organisation.
As Jason Boyers said "if we were to keep our business relevant and our customers happy, we must embrace empathy and let it be the force that drives us forward".
Organisations are made up of people not machines, and people have feelings. Leader have to reach out to people to understand their needs,challenges and the inner purpose that drives them, then with his/her expertise weave the link and set the right tone between people's expectations and organisation's goals.
When I was a young merchandiser, I was lucky to have been nurtured in the hands of an empathetic leader. My strengths were identified and brushed for more productivity; my areas of improvement were coached and because I was heard, I realised the importance to speak up and make a difference. Thus, early in my career, I learned the power of empathy to break down barriers and open doors.
Empathy gives you greater awareness of the needs of your employees, it facilitates you to create an envoirnment of open communication and more effective feedback, it empowers you to resolve the problems in greater interest of the organisation.
What holds back the leaders to make empathy a fixture in today's business world is still linked with the ruthless phrase "its nothing personal, its business". The excuse that most of us make for not being empathetic is obviously the reason that the expression or recoginition of any type of emotion in the workplace is still reagarded as being a form of weakness. True empathy is a combination of both emotiaonal and logical rationale that goes into every decision.
However, the clear distinction of leaders who excel in leading is the focal point where they understand and strongly believe that their leadership is not only to direct all energies towards achieveing goals but also on fulfilling the collective purpose of creating something meaningful.
Lack of empathy in leadership can lead to critical issues like poor employee morale, lack of trust in leadership and customer retention in an organisation.
As Jason Boyers said "if we were to keep our business relevant and our customers happy, we must embrace empathy and let it be the force that drives us forward".
nice thoughts.. worth reading
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